North American Automobile Importer
Case Study: Shared Services IT Platform Strategy
Situation
Our client had 2 core brands and 2 core support business units, each with their own technology systems infrastructure. As a result they were:
  • Failing to achieve design, build, and maintenance synergies, which resulted in higher TCO expenditures
  • Unable to leverage cross-enterprise business benefits against technology investments made by each brand or business unit
Solution
Morningstar consultants created a cross-enterprise “shared services platform” framework which enabled the company to determine which technology investments could effectively be shared without loss of autonomy, speed, and differentiation.
This success of utilizing this framework is dependent upon an in-depth understanding of each groups’ differences in business and technical requirements as well as strategic requirements.
The solution is intended to reduce expenditures while increasing strategic flexibility and impact.