At the core of every successful endeavor are goals and mechanisms to track and measure progress against those goals. Morningstar consultants have helped organizations and leaders not only define and develop actionable goals but also the metrics and indicators required to measure results, progress, and improvement. Furthermore, in our experience, the metrics and KPIs – when managed as a dashboard – should enable leaders to not only see the heath of their business or function but also to articulate their rationale for corrective actions based on clear, relevant data. At the end of the day, metrics are both a “result” and the mechanism by which to make decisions in order to manage by “results”